Software Answers FAQ
Software Answers is the operational + financial backbone for long-term stay accommodation providers. We support the market with two purpose-built Property Management Systems (PMS)—Oscar Orion and CodeOne—built for clarity, control, and confidence as you scale.
If you can’t find what you need, talk to us.
General
What is Software Answers?
Software Answers supports long-term stay accommodation providers with systems that keep operations and finance aligned, from day-to-day execution through billing and financial reporting.
Who is Software Answers built for?
We’re built for long-term stay accommodation providers, including:
- Corporate Housing Providers
- Serviced Apartment Providers
- Relocation Housing
- Insurance Housing
- Disaster Response Providers
- Oil & Gas Housing
- Healthcare Housing
- Government & Military Housing
What makes long-term stay different?
Long-term stay accommodation operations have constant change: extensions, mid-stay adjustments, mixed inventory models, and billing complexity. Generic Property Management Systems (PMS) or accounting tools often aren’t designed for what happens after the reservation is made.
What does “operational + financial backbone” mean?
It means your workflows and your numbers stay connected so teams can execute consistently, finance can trust the outputs, and leaders can scale without adding process fragility.
Products: Oscar Orion and CodeOne
What’s the difference between Oscar Orion and CodeOne?
Both are purpose-built PMS products for long-term stay, but they fit different operating models:
- Oscar Orion is designed for enterprise-grade control: multi-entity operations, contract billing, audit-ready financials, and scale across markets.
- CodeOne is designed for modern, cloud-based operations: clean data, automation, and trusted accounting integrations that reduce errors and speed close.
Do I need to choose one platform?
Yes, customers standardize on the platform that matches their current complexity and scale. If you’re not sure which fits, we’ll guide you.
Can I switch from CodeOne to Oscar Orion later (or vice versa)?
Many operators’ needs evolve as they scale. If your operating model changes, we can talk through the best path and what a transition would look like. Talk to us.
Use cases
Do you support corporate housing workflows?
Yes, Software Answers is built for corporate housing realities like mixed inventory, mid-stay changes, operational execution, and billing that needs to hold up.
Visit Corporate Housing Providers to learn more.
Do you support serviced apartment operators?
Yes, serviced apartment operations benefit from the same backbone principles: repeatable workflows, clean billing outputs, and visibility across teams. Visit Serviced Apartment Operators to learn more.
Do you support relocation and insurance housing?
Yes, high-change stays and urgency increase the need for consistency, traceability, and tight alignment between ops and finance.
Visit Relocation & Insurance Housing to learn more.
Integrations and API
Do you integrate with other systems?
Yes. Software Answers supports integrations to help you connect the tools you already rely on (finance, payments, e-signature, and more). Specific integrations can vary by product and operator requirements.
Do you have an API?
Yes, API connectivity is available for teams that need modern connectivity across systems and data flows. Visit our API Connectivity page.
Can you support QuickBooks or NetSuite?
CodeOne is commonly used in environments that require trusted accounting integrations (including QuickBooks and NetSuite). We’ll confirm what’s best for your specific setup and workflows.
Implementation and onboarding
What does implementation look like?
Implementation is guided and focused on your operating model: aligning workflows, configuring the system, validating financial outputs, and enabling adoption across teams.
Can you help with data migration?
Yes, migration approach depends on your current systems, data quality, and complexity. We’ll scope what’s needed and recommend the cleanest path.
How do you drive adoption across teams?
We focus on standardization, clear roles/permissions, and practical training aligned to how your teams actually work day-to-day.
Support
How do I get support?
Visit the Software Answers Account Hub. Email support is available at support@softwareanswers.com.
What should I include in a support request?
To help us resolve issues faster, include:
- Company name
- The email tied to your account
- Which product you’re using (Oscar Orion or CodeOne)
- Screenshot/error text (if applicable)
Security and trust
Are financial outputs traceable and audit-friendly?
Our products are built to support clean, traceable financial outputs and operational accountability. If you have specific audit/compliance requirements, we’ll review them with you directly.
Do you offer role-based access and permissions?
Yes, controls and permissions are part of how teams maintain consistency and accountability across markets and functions.
Still have questions?
If you’re deciding between platforms, expanding into new markets, or trying to tighten billing and operational workflows, we’re happy to help.